Frequently Ask Questions

  • MATERIALS + CARE

What materials do you use in your jewelry?

Each piece of jewelry is handcrafted using high-quality materials such as 14k gold-filled, freshwater pearls, real gemstones, and Austrian crystals.

What is 14k gold-filled?

14k gold-filled jewelry is made by bonding a thick layer of 14k gold (representing 5% of the total weight) to a brass or copper core using heat and pressure. This process results in a much thicker gold layer than gold-plated jewelry, making it more durable and long-lasting.

Is 14k gold-filled tarnish-resistant?

Yes! 14k gold-filled jewelry is highly resistant to discoloration and tarnishing. Like all fine metals, it may develop a subtle patina over time, but with proper care—such as minimizing contact with abrasive surfaces—your jewelry can maintain its beauty for years.

Are your jewelry pieces hypoallergenic?

Yes! 14k gold-filled jewelry is generally well-tolerated by sensitive skin since it does not contain nickel. The thick gold layer acts as a protective barrier, making it less likely to trigger allergic reactions.

What are Austrian Primero Crystals?

PRIMERO Crystals are high-quality, precision-cut glass crystals manufactured in Austria. Known for their exceptional brilliance and clarity, they are crafted without lead and feature a specialized coating that enhances their sparkle. Their luxurious appearance, affordability, and versatility make them an excellent choice for fine and semi-fine jewelry.

What are AB crystals?

Aurora Borealis (AB) coating is a special surface treatment applied to some PRIMERO crystals to enhance their brilliance and give them a rainbow-like shimmer. The effect is inspired by the Northern Lights (Aurora Borealis), creating a stunning iridescent glow.

What are freshwater pearls?

Freshwater pearls form naturally when an irritant, such as a grain of sand, enters a mussel’s soft tissue in lakes, rivers, or ponds. The mussel coats the irritant with layers of nacre, gradually creating a pearl.

Will my pearl jewelry keep its shine?

Yes! Pearls are organic gems that actually benefit from being worn. The natural oils from your skin help maintain their luster, preventing them from drying out and losing their shine.

Can I wear my jewelry in water?

Your jewelry won’t fade if it gets slightly wet, but I recommend avoiding prolonged exposure.

14k gold filled is water-resistant, but frequent contact with chlorinated or saltwater may cause damage over time.

Freshwater pearls should be kept away from water, as excessive moisture can weaken their nacre and dull their shine.

Natural gemstones vary in hardness—some, like quartz, are more resistant, but others, like opals and turquoise, are porous and should be kept dry to avoid damage.

For the best care, remove your jewelry before swimming, showering, or washing your hands to extend its lifespan.

How do I care for my jewelry?

To keep your jewelry looking its best; avoid prolonged exposure to water, chemicals, and harsh environments. Clean it regularly with a soft cloth. Store it in a jewelry box or pouch to prevent scratches.

For more tips, check out the Jewelry Care section! 😊

  • ORDERING

How do I choose the right size for my jewelry?

Choosing the perfect length for necklaces and bracelets depends on your personal style and preference. Each product description includes detailed dimensions to help you make an informed decision. You can also refer to the Sizing Guide section for a visual reference on how different lengths will sit on your neckline.

Can I make changes after my order has been placed?

Orders are processed quickly to ensure timely delivery, so it's recommended to review your order carefully before completing checkout. If you need to make changes, please contact me as soon as possible, and I’ll do my best to accommodate your request.

What payment methods do you accept?

I accept a variety of payment methods, including credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure options. Your payment information is encrypted and protected to ensure a safe and secure checkout experience.

  • SHIPPING + RETURNS

What are your shipping delivery times?

Shipping times vary based on your location and the method selected at checkout. Please note that these estimates do not include production and processing time.

Canada: 2-7 business days

United States: 1-2 weeks

International: 2-4 weeks

Do you ship worldwide?

Yes! Whether you're nearby or international, rest assured that your jewelry will reach you safely and securely. Shipping rates and delivery times may vary depending on your location.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number and a link to track your package. You can use this tracking number to monitor your order’s status as it makes its way to you.

If you haven’t received a shipping confirmation email within 2 business days of placing your order, please check your spam folder or contact me for assistance.

Do international orders incur customs or duty fees?

International customers may be subject to customs or duty fees imposed by their country upon delivery. These fees are not included in the purchase price and are the responsibility of the recipient. I recommend checking with your local customs office for potential charges before placing your order. Please note that these fees cannot be predicted or controlled, as they vary by destination.

What is your return policy?

I want you to love your jewelry as much as I do! However, due to the handmade nature of my products, all sales are final. Returns and exchanges are not accepted, though exceptions may apply for domestic orders.

If you received an incorrect item, please contact me within 10 days of receiving your package to evaluate the possibility of a return.

Didn't Find What you Were Looking For?

If you have any questions, concerns, or feedback, I’m here to help! You can reach me by email at info@perliciosa.com or through the contact form below.

Get in Touch !